Knowledgebase
Articles
Check if IP is Blocked, How to Unblock it from Client Area
If you are hosted on our Cloud Hosting servers then your servers you are setup with a Firewall...
How do i login to the Client Area
The Snowtech Client Area lets you manage services, domains, invoices, and support requests in one...
How to Access cPanel from the Client Area
If you have a web hosting service with Snowtech Services, you can access cPanel directly from the...
How to Add Funds to Your Account
The Add Funds feature allows you to place credit onto your Snowtech Services account for use...
How to Attach Files to a Support Ticket
Attaching screenshots, documents and other files to your support ticket can help our team...
How to Change Domain Nameservers
Nameservers control where your domain name obtains its DNS records. If your website, email or DNS...
How to Change Your Default Payment Method
If you have multiple payment methods saved in your Snowtech Services Client Area account, you can...
How to Change Your Security Question
Security Questions provide an additional layer of protection for your Snowtech Services Client...
How to Check if Your IP Address is Blocked and Unblock It
Snowtech Services provides a self-service IP Unblock tool within the Client Area that allows...
How to Download an Invoice or Receipt
The Snowtech Services Client Area allows you to view, download and print copies of your invoices...
How to Enable 2FA on your Client Area account
1. From the Client Area, navigate to Hello, Name! > Security Settings.
2. Click...
How to Obtain an EPP / Transfer Code
An EPP Code (also known as an Authorisation Code, Transfer Key or Transfer Password) is required...
How to Open a Support Ticket
The fastest way to obtain assistance from Snowtech Services is by opening a support ticket...
How to Provide Login Credentials Securely in a Support Ticket
When troubleshooting website, hosting, email or application issues, our support team may require...
How to Renew a Domain Name
Domain names registered through Snowtech Services can be renewed quickly and easily through the...
How to Reply to a Support Ticket
When our support team responds to your ticket, you can provide additional information or continue...
How to Reset Your Client Area Password
If you have forgotten your Client Area password, you can easily reset it using the password...
How to Update Your Credit Card Details
Keeping your credit card details up to date ensures your services renew automatically and helps...
How to View Closed Support Tickets
All support tickets submitted through the Snowtech Services Client Area remain available for...
How to View Your Account Balance
If your Snowtech Services account has available credit, you can view your current account balance...
How to View Your Email History
The Email History section of the Snowtech Services Client Area allows you to view emails that...
How to View and Pay an Invoice
The Snowtech Services Client Area allows you to view, download and pay your invoices online at...
How to manage users & contacts in your Client Area account
To manage secondary users for your account:
Log into your Client Area account
On the...
How to update your account details in the Client Area
Log into your Client Area account
On the left-hand side of the home page, click on the green...
Understanding Automatic Payments
Snowtech Services offers automatic payments to make renewing your services and domains easier....
Understanding Credit Card Expiry Notifications
To help prevent failed payments and service interruptions, Snowtech Services may send...
Understanding Ticket Priorities
When submitting a support ticket, you may be asked to select a priority level. Ticket priorities...
Understanding Ticket Statuses
Support ticket statuses help you understand the current progress of your request and whether any...
What to Do If You Lose Access to Your 2FA Device
Two-Factor Authentication (2FA) provides additional security for your Snowtech Services Client...