Two-Factor Authentication (2FA) provides additional security for your Snowtech Services Client Area account. If you lose access to your authenticator device, there are several options available to regain access to your account.
Option 1 - Use Your Backup Code
When Two-Factor Authentication was enabled, you were provided with a backup code or recovery information.
If you have retained this information:
- Navigate to the Client Area login page.
- Log in using your email address and password.
- When prompted for your authentication code, use your backup code if available.
Once logged in, you can reconfigure Two-Factor Authentication on your new device.
Option 2 - Restore Your Authenticator Application
Some authenticator applications support cloud backup and recovery.
If you have replaced your phone:
- Install your authenticator application on the new device.
- Restore from your cloud backup if supported.
- Verify that your Snowtech Services account appears within the application.
Option 3 - Contact Snowtech Services Support
If you no longer have access to your authenticator application or backup codes, our support team can assist with the removal of Two-Factor Authentication from your account.
For security reasons, identity verification will be required before Two-Factor Authentication can be reset.
Identity Verification Requirements
To protect your account, we may request one or more of the following:
- Verification of account ownership.
- Confirmation of recent invoices or services.
- Verification using the registered account email address.
- Additional information to confirm your identity.
Setting Up 2FA Again
Once access has been restored, we strongly recommend re-enabling Two-Factor Authentication immediately.
Refer to our article:
How to Enable 2FA on your Client Area Account
for step-by-step instructions.
Preventing Future Lockouts
To avoid future issues:
- Store backup codes securely.
- Enable cloud backup within your authenticator app if supported.
- Keep your registered email address up to date.
- Transfer authenticator accounts before replacing your device.
Need Assistance?
If you have lost access to your Two-Factor Authentication device and cannot log in, please contact our support team and we will guide you through the verification process.