Privacy Policy

Version: 2.0
Effective Date: 1 October 2026
Last Updated: 25 September 2026

Snowtech Services ("Snowtech", "we", "us" or "our") respects the privacy of its customers, website visitors and other individuals whose personal information we handle.

This Privacy Policy explains how Snowtech collects, holds, uses, discloses and protects personal information and how individuals may access or correct their personal information or make a privacy complaint.

Snowtech handles personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") where they apply.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information handled by Snowtech in connection with its business, websites, customer systems, products and services.

This may include personal information relating to:

  • Customers and prospective customers.
  • Customer contacts and authorised users.
  • Website and Client Area users.
  • Domain name registrants and contacts.
  • Support contacts.
  • Suppliers and service providers.
  • Business contacts.
  • Other individuals who communicate or interact with Snowtech.

This Privacy Policy should be read together with the Snowtech Cookie Policy, Terms of Service and any other applicable service-specific terms or privacy notices.

2. WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.

The types of personal information Snowtech collects and holds depend on the individual's relationship with Snowtech and the products or services involved.

3. PERSONAL INFORMATION WE MAY COLLECT

Snowtech may collect and hold personal information including:

  • Name.
  • Business or organisation name.
  • Postal, residential or business address.
  • Email address.
  • Telephone number.
  • Customer account details.
  • Account usernames and identifiers.
  • Billing and transaction information.
  • Payment-related information.
  • Domain registration and registrant information.
  • Service and product information.
  • Support tickets and communications.
  • Information supplied when contacting Snowtech.
  • IP addresses.
  • Login, authentication and security information.
  • Website and service usage information.
  • Device, browser and technical information.
  • Fraud-prevention and security information.
  • Marketing and communication preferences.
  • Records of consent or unsubscribe requests where applicable.
  • Other information reasonably necessary to provide or administer Snowtech products and services.

4. PAYMENT INFORMATION

Snowtech may collect information relating to payments and transactions, including transaction amounts, invoice information, payment status and limited information relating to the payment method used.

Where payment card transactions are processed through an external payment provider or payment gateway, card information may be collected and processed directly by that provider.

Snowtech does not intentionally retain complete payment card security codes after transaction processing.

Payment providers may collect and process personal information in accordance with their own privacy policies, security requirements and applicable payment-industry standards.

5. DOMAIN NAME INFORMATION

Where Snowtech provides domain name registration, renewal, transfer or management services, it may collect information required by the relevant domain registry, registrar, registry operator or domain policy.

This may include:

  • Registrant name.
  • Organisation or business name.
  • Postal address.
  • Email address.
  • Telephone number.
  • Administrative or technical contact information.
  • Eligibility information required for particular domain namespaces.
  • Business identifiers or other information required under applicable domain rules.

Snowtech may be required to provide this information to registrars, registries, registry operators or other organisations involved in administering the relevant domain name.

The collection, disclosure and publication of domain registration information may also be subject to applicable registry policies, domain rules and legal requirements.

6. INFORMATION COLLECTED THROUGH SUPPORT

When an individual contacts Snowtech for technical support, account assistance or another service request, Snowtech may collect information necessary to investigate and resolve the request.

This may include:

  • Support ticket contents.
  • Email communications.
  • Account and service information.
  • Technical logs.
  • IP addresses.
  • Error messages.
  • Diagnostic information.
  • Configuration information.
  • Screenshots or files supplied by the Customer.
  • Other information reasonably required to diagnose or resolve the issue.

Customers should avoid including unnecessary sensitive or confidential information in support requests.

7. INFORMATION COLLECTED AUTOMATICALLY

When an individual accesses a Snowtech website, Client Area or online service, certain technical information may be collected automatically.

This may include:

  • IP address.
  • Date and time of access.
  • Pages or resources requested.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Referring website or traffic source.
  • Session identifiers.
  • Authentication events.
  • Website interactions.
  • Security events.
  • Server and application logs.

Snowtech may use this information for website operation, security, troubleshooting, fraud prevention, analytics, service improvement and other legitimate business purposes.

8. COOKIES AND TRACKING TECHNOLOGIES

Snowtech uses cookies and similar technologies for website operation, customer authentication, shopping-cart and ordering functionality, security, analytics, performance measurement and marketing.

Snowtech uses or intends to use services including:

  • Google Analytics.
  • Google Ads.
  • Meta Pixel.
  • Microsoft Clarity.

These services may collect information concerning website visits, devices, browsers, interactions, advertising campaigns and conversions.

Microsoft Clarity may also provide behavioural analytics including heatmaps and session interaction recordings, subject to applicable privacy and masking controls.

Further information about Snowtech's use of cookies, analytics and advertising technologies is provided in the Snowtech Cookie Policy.

9. HOW WE COLLECT PERSONAL INFORMATION

Snowtech generally collects personal information directly from the individual where practical.

Information may be collected when an individual:

  • Creates a Snowtech account.
  • Orders or purchases a product or service.
  • Registers, renews or transfers a domain name.
  • Contacts Snowtech.
  • Submits a support ticket.
  • Uses the Snowtech Client Area.
  • Makes a payment.
  • Subscribes to communications.
  • Responds to a survey or feedback request.
  • Visits or interacts with a Snowtech website.
  • Otherwise provides information to Snowtech.

Snowtech may also collect personal information from third parties where reasonably necessary or permitted by law.

These third parties may include:

  • Domain registrars and registries.
  • Payment providers.
  • Fraud-prevention and security providers.
  • Service providers.
  • Authorised representatives.
  • Publicly available sources.
  • Analytics and advertising platforms.

10. UNSOLICITED PERSONAL INFORMATION

Snowtech may occasionally receive personal information that it did not request.

Where unsolicited personal information is received, Snowtech will consider whether the information could lawfully have been collected if it had been solicited.

Where required by applicable privacy law, information that could not lawfully have been collected will be destroyed or de-identified where lawful and reasonable to do so.

11. ANONYMITY AND PSEUDONYMS

Where lawful and practicable, individuals may interact with Snowtech without identifying themselves or by using a pseudonym.

However, many Snowtech services require identification because Snowtech must establish a customer account, process payments, provide technical support, meet domain registration requirements, prevent fraud or comply with legal, contractual or regulatory obligations.

12. WHY WE COLLECT AND USE PERSONAL INFORMATION

Snowtech may collect, hold, use and disclose personal information for purposes including:

  • Providing products and services.
  • Creating and administering customer accounts.
  • Processing orders.
  • Registering and managing domain names.
  • Provisioning and managing hosting, email, server, DNS, cloud and software services.
  • Processing payments and managing billing.
  • Providing technical and customer support.
  • Communicating service information.
  • Managing renewals and expiry notices.
  • Authenticating users.
  • Preventing fraud and unauthorised access.
  • Maintaining network and information security.
  • Detecting and responding to abuse.
  • Investigating security incidents.
  • Maintaining business and transaction records.
  • Improving Snowtech products, websites and services.
  • Website analytics and performance measurement.
  • Marketing and advertising where permitted.
  • Complying with legal, regulatory, registry and contractual obligations.
  • Establishing, exercising or defending legal rights.

13. USE AND DISCLOSURE OF PERSONAL INFORMATION

Snowtech will generally use or disclose personal information for the purpose for which it was collected or for a related purpose where permitted by applicable privacy law.

Snowtech may also use or disclose information where:

  • The individual has consented.
  • The use or disclosure is reasonably expected and permitted by law.
  • It is necessary to provide a requested product or service.
  • It is required or authorised by law.
  • It is reasonably necessary for security, fraud prevention or abuse management.
  • Another permitted situation under applicable privacy law applies.

14. SERVICE PROVIDERS AND OTHER RECIPIENTS

Snowtech may disclose personal information to third parties where reasonably necessary to operate its business or provide products and services.

Recipients may include:

  • Domain registrars, registries and registry operators.
  • Data centre and infrastructure providers.
  • Hosting, network and cloud providers.
  • Email service providers.
  • Payment gateways, banks and payment processors.
  • Fraud-prevention and security providers.
  • Backup and storage providers.
  • Software and technology providers.
  • Analytics providers.
  • Advertising and marketing platforms.
  • Professional advisers, including legal and accounting advisers.
  • Government agencies, regulators and law enforcement where required or authorised by law.
  • Other parties authorised by the individual or reasonably necessary to provide a requested service.

Snowtech does not sell or rent customer personal information to third parties.

15. GOOGLE, META AND MICROSOFT SERVICES

Snowtech uses or intends to use third-party analytics and advertising technologies supplied by Google, Meta and Microsoft.

These may include:

  • Google Analytics.
  • Google Ads.
  • Meta Pixel.
  • Microsoft Clarity.

Information collected through these technologies may be disclosed or transmitted to the relevant provider and processed in accordance with that provider's applicable terms and privacy practices.

The types of information involved may include IP addresses, browser and device information, website interactions, advertising identifiers, campaign information and conversion events.

Further information is provided in the Snowtech Cookie Policy.

16. DIRECT MARKETING

Snowtech may use personal information to communicate information about Snowtech products, services, offers or other matters that may be relevant to customers or prospective customers where permitted by law.

Direct marketing communications will provide a means of opting out where required.

Individuals may request at any time that Snowtech stop sending direct marketing communications to them.

Snowtech will take reasonable steps to give effect to an opt-out request in accordance with applicable law.

Operational communications relating to an existing service, account, security issue, invoice, renewal, outage or other service matter are not necessarily marketing communications and may continue where required to administer the service.

17. OVERSEAS DISCLOSURE AND PROCESSING

Some organisations that provide services to Snowtech operate infrastructure or process information outside Australia.

As a result, personal information may be disclosed to or processed by recipients located overseas.

Depending on the services used, overseas recipients or processing locations may include the United States of America and other countries in which Snowtech's technology, domain, payment, analytics, advertising, software, infrastructure or service providers operate.

Where it is practicable to identify additional countries to which Snowtech is likely to disclose personal information, Snowtech will maintain or update this policy accordingly.

Where APP 8 applies to an overseas disclosure, Snowtech will take reasonable steps required by applicable privacy law in relation to that disclosure, subject to any applicable exceptions.

18. HOSTING AND CUSTOMER CONTENT

Snowtech provides services that may allow Customers to store or process information belonging to their own users, customers, employees or other individuals.

Examples include:

  • Website hosting.
  • Email hosting.
  • VPS and server services.
  • Cloud storage.
  • Databases.
  • Backups.

In many cases, Snowtech does not determine the content placed into those services by the Customer.

The Customer is responsible for ensuring that its own collection and use of personal information through Snowtech services complies with applicable privacy and other laws.

Snowtech may access Customer-hosted information where reasonably necessary to provide support, maintain or secure the service, investigate abuse or security incidents, comply with lawful requirements, or otherwise as permitted by the applicable service agreement and law.

19. SECURITY OF PERSONAL INFORMATION

Snowtech takes reasonable steps to protect personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

Security measures may include, as appropriate:

  • Access controls.
  • Authentication controls.
  • Network security controls.
  • Encryption where appropriate.
  • Logging and monitoring.
  • Malware and abuse protection.
  • Software and system maintenance.
  • Backups and recovery processes.
  • Restrictions on staff access to information.
  • Physical and infrastructure security provided by applicable facilities and service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure. Snowtech therefore cannot guarantee absolute security but will take reasonable steps appropriate to the nature of the information and associated risks.

20. DATA BREACHES

Snowtech maintains processes for responding to suspected or confirmed data breaches.

Where a data breach occurs, Snowtech may take steps including:

  • Containing the incident.
  • Investigating its nature and scope.
  • Taking remedial action.
  • Assessing the risk of harm to affected individuals.
  • Notifying affected individuals where required.
  • Notifying the Office of the Australian Information Commissioner or another regulator where required by law.

Snowtech will comply with applicable requirements of the Notifiable Data Breaches scheme where those requirements apply.

21. DATA RETENTION

Snowtech retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, security, taxation, accounting, contractual and legal requirements.

Different types of information may be retained for different periods.

For example, Snowtech may retain records relating to:

  • Customer accounts.
  • Orders and services.
  • Invoices and payments.
  • Domain transactions.
  • Support tickets.
  • Security and abuse incidents.
  • System and authentication logs.
  • Legal or regulatory matters.

Where Snowtech no longer requires personal information and is not required to retain it, Snowtech will take reasonable steps to destroy or de-identify it where required by applicable privacy law.

Information may remain for a limited period within backup or archival systems until those records are overwritten or securely retired in accordance with normal backup and retention processes.

22. DATA QUALITY

Snowtech takes reasonable steps to ensure that personal information it collects, uses or discloses is accurate, up to date, complete and relevant having regard to the purpose for which the information is being handled.

Customers are encouraged to keep their account and contact information current through the Snowtech Client Area or by contacting Snowtech.

23. ACCESS TO PERSONAL INFORMATION

Individuals may request access to personal information Snowtech holds about them.

Many customer account details can be viewed directly through the Snowtech Client Area.

Requests for other personal information may be submitted to Snowtech using the contact details provided below.

Snowtech may need to verify the identity of the person making the request before providing access.

Access may be refused or limited where permitted or required by law. Where required, Snowtech will provide reasons for refusing access and information about available complaint mechanisms.

24. CORRECTION OF PERSONAL INFORMATION

Individuals may request correction of personal information held by Snowtech if they believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Customers may be able to update certain account information directly through the Snowtech Client Area.

Correction requests may also be submitted using the privacy contact details below.

Where Snowtech refuses a correction request, Snowtech will provide reasons and information about available complaint mechanisms where required by law.

25. IDENTITY VERIFICATION

Snowtech may require reasonable verification of identity before providing access to personal information, making significant changes to personal information or processing certain privacy requests.

This is intended to protect personal information from unauthorised disclosure or alteration.

Snowtech will seek to request only the information reasonably necessary to verify identity in the circumstances.

26. PRIVACY COMPLAINTS

An individual who believes Snowtech has not handled their personal information appropriately or has breached applicable privacy requirements may make a privacy complaint.

Privacy complaints should include sufficient information to allow Snowtech to understand and investigate the issue.

Complaints may be sent to:

Email: privacy@snowtech.com.au

Snowtech will acknowledge and investigate privacy complaints and will seek to respond within a reasonable period.

Snowtech will generally aim to provide a substantive response within 30 days. More complex matters may require additional time, in which case Snowtech may advise the complainant accordingly.

If an individual is not satisfied with Snowtech's response, they may be entitled to make a complaint to the Office of the Australian Information Commissioner.

27. AUTOMATED PROCESSING AND DECISIONS

Snowtech uses automated systems in connection with the operation, security and administration of its services. These may include systems used for fraud detection, security monitoring, spam and abuse detection, service provisioning, account administration and other operational functions.

Where Snowtech arranges for a computer program to use personal information to make, or do a thing that is substantially and directly related to making, a decision that could reasonably be expected to significantly affect the rights or interests of an individual, Snowtech will provide information about that use in this Privacy Policy where required by applicable privacy law.

Snowtech will review this section as its automated systems and applicable legal requirements change.

28. GOVERNMENT AND LEGAL REQUESTS

Snowtech may disclose personal information where required or authorised by applicable law.

This may include responding to valid:

  • Court orders.
  • Warrants.
  • Subpoenas.
  • Regulatory requirements.
  • Law-enforcement requests supported by appropriate legal authority.
  • Other legally binding requirements.

Snowtech may require appropriate evidence of authority before disclosing personal information in response to a request.

29. BUSINESS CHANGES

If Snowtech undergoes a merger, acquisition, restructure, sale of business or assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Snowtech will take reasonable steps to ensure that personal information remains appropriately protected in connection with such a transaction.

30. LINKS TO EXTERNAL WEBSITES

Snowtech websites may contain links to external websites or services operated by third parties.

Snowtech is not responsible for the privacy practices of external websites that it does not operate.

Individuals should review the privacy policies of external services before providing personal information to them.

31. CHANGES TO THIS PRIVACY POLICY

Snowtech may update this Privacy Policy from time to time to reflect changes in its services, information-handling practices, technology, service providers or applicable legal and regulatory requirements.

The current version number and effective date will be displayed with this policy.

Where appropriate, Snowtech may provide additional notice of material changes.

32. CONTACT INFORMATION

Questions about this Privacy Policy, requests to access or correct personal information, and privacy complaints may be directed to Snowtech using the following contact details:

Snowtech Services
PO Box 4713
Sawmill Settlement VIC 3723
Australia

Telephone: +61 3 9020 4148

Privacy: privacy@snowtech.com.au

Support: support@snowtech.com.au

Client Area: https://www.snowtech.com.au/clientarea.php

Snowtech may request sufficient information to verify identity and locate the relevant personal information before processing an access or correction request.

EXTERNAL REFERENCES

Current legislation and mandatory regulatory requirements take precedence where they cannot lawfully be varied by this policy.