Knowledgebase
Articles
As a Cloud Reseller how do i access my WHM Reseller panel?
You can access your WHM Reseller panel via the following URL:
https://www.yourdomain.com:2086...
Control Panel or Client Area? where do i go?
Where do I go to do ????
Do I need to go to my Client Area or my Control Panel??
Sometimes it...
Do I Need an SSL Certificate?
Short answer: Yes — if you have a website, you should have an SSL certificate.
What is an SSL...
Getting a website error message? Here’s how to fix common errors…
Have you ever tried to visit a website only to be met with a confusing error message? It's a...
Has your Email Address Been Compromised?
Online security is more important than ever. Data breaches at popular websites and services...
How do i login to the Client Area
The Snowtech Client Area lets you manage services, domains, invoices, and support requests in one...
How to Access cPanel from the Client Area
If you have a web hosting service with Snowtech Services, you can access cPanel directly from the...
How to Check if Your IP Address is Blocked and Unblock It
Snowtech Services provides a self-service IP Unblock tool within the Client Area that allows...
How to Clear the Browser Cache on Edge, Chrome, Safari, and Firefox
Over time, web browsers store temporary files (cache) to speed up browsing. However, outdated...
How to Find and Send Email Headers
Email headers contain technical information about how an email was sent, routed, and delivered....
How to Temporarily Point a Website to a Different IP Address Using the Windows Hosts File
The Windows hosts file allows you to temporarily tell your computer to load a website from a...
How to Update Your Credit Card Details
Keeping your credit card details up to date ensures your services renew automatically and helps...
How to perform a Traceroute
Perform a Trace RouteA trace route attempts to report on the current status of an internet...
How to perform a Traceroute on a Mac
To perform a Traceroute on a Mac simply perform the following steps:
- From your hard-drive,...
How to perform a Traceroute with WinMTR
Step 1 – Download
The latest version is 0.92. Download WinMTR now!
Step 2 – Installation
You...
How to take a Screenshot
Sometimes our support team may ask you to provide a screenshot to help diagnose or resolve an...
Is my site or the server down?
If your site or server appears down there is quite a few reasons that could be causing it
We...
Is my website down?
Introduction
Keeping your website up and running smoothly is crucial for reaching your audience...
My site seems slow or just stops. Why is that?
There are a variety of factors that can contribute to occasional slow download speeds or...
What does MALWARE mean?
For the Wikipedia definition of Malware, please see http://en.wikipedia.org/wiki/MalwareMalware...
What is Spam?
What is Spam?Spam is defined many different ways, but the official “legal” definition of spam...