If you have forgotten your Client Area password, you can easily reset it using the password recovery feature.
Resetting Your Password
- Navigate to the Client Area login page.
- Click the Forgot Password? link below the login form.
- Enter the email address associated with your account.
- Complete any security verification if prompted.
- Click Submit.
A password reset email will be sent to your registered email address.
[Screenshot: Forgot Password link on login page]
Creating a New Password
- Open the password reset email.
- Click the password reset link provided.
- Enter your new password.
- Confirm your new password.
- Click Save Changes.
You can now log in to the Client Area using your new password.
[Screenshot: Password reset form]
Password Requirements
For security reasons, we recommend using a strong password that includes:
- At least 12 characters
- Uppercase and lowercase letters
- Numbers
- Special characters
Didn't Receive the Reset Email?
If you do not receive the password reset email within a few minutes:
- Check your Spam or Junk Mail folder.
- Ensure you entered the correct email address.
- Wait a few minutes and try again.
If you still cannot access your account, please contact our support team for assistance.
Need Assistance?
If you continue to experience issues resetting your password, please lodge a support ticket and our team will be happy to assist.