All support tickets submitted through the Snowtech Services Client Area remain available for future reference, including tickets that have been closed.
Viewing previous tickets can be useful when reviewing past troubleshooting, completed work or previous communications with our support team.
Viewing Your Support Ticket History
- Log in to the Snowtech Services Client Area.
- Navigate to Support > Support Tickets.
- Your ticket history will be displayed.
- Use any available filters or status options to locate closed tickets.
- Click on a ticket number to view the full conversation history.
[Screenshot: Support Ticket list showing closed tickets]
What Information Is Stored?
Closed tickets typically contain:
- Original ticket details.
- Replies from both you and our support team.
- Attached files and screenshots.
- Status updates.
- Resolution details where applicable.
Why Was My Ticket Closed?
A ticket may be closed when:
- The issue has been resolved.
- The requested work has been completed.
- No further response was received.
- The enquiry no longer requires action.
Can I Reopen a Closed Ticket?
In many cases, replying to a recently closed ticket will automatically reopen it and return it to our support queue.
However, if the new issue is unrelated to the original request, we recommend opening a new support ticket to ensure it is handled correctly.
Finding Older Tickets
If you have submitted multiple support requests over time, the ticket list may span several pages.
You can browse your ticket history to locate older tickets and review previous discussions with our support team.
Need Assistance?
If you are unable to locate a previous support ticket or believe a ticket was closed in error, please contact our support team for assistance.