If you have referred a customer to Snowtech Services but cannot see the referral in your Affiliate Area, there are several possible reasons why the referral may not have been recorded.
This article outlines the most common causes and what you can do to help identify the issue.
How Referral Tracking Works
For a referral to be recorded, the customer must normally visit Snowtech Services using your affiliate link, custom affiliate URL, approved banner, or eligible voucher code before placing an order.
If the tracking process is interrupted or the order does not qualify, the referral may not appear in your account.
The Customer Did Not Use Your Affiliate Link
The most common reason for a missing referral is that the customer did not access the Snowtech Services website using your affiliate link.
If the customer visits the website directly instead of using your referral link, the referral may not be associated with your account.
Always encourage customers to use the exact affiliate link you provide.
The Customer Used a Different Affiliate Link
If the customer clicked another affiliate's link before placing their order, the referral may be credited to the other affiliate account.
Only one affiliate referral can normally be associated with a customer order.
The Order Was Never Completed
If the customer started an order but did not complete checkout, no referral commission may be generated.
Examples include:
- Abandoned shopping carts.
- Unpaid invoices.
- Incomplete account registrations.
- Orders awaiting customer action.
The Service Is Not Yet Active
In some situations a referral may not appear immediately while the order is still being processed.
The order may be waiting for:
- Payment confirmation.
- Fraud screening.
- Manual review.
- Service provisioning.
Please allow sufficient time for processing before reporting a missing referral.
The Referral Is Still Being Processed
Some referrals may not appear instantly.
Depending on the product or service ordered, referral records may take time to be reviewed and added to the Affiliate Area.
If the order was only recently placed, it may be worth checking again later.
The Customer Blocked Tracking
Modern browsers and security software sometimes block tracking technologies used by websites.
This may occur if the customer:
- Uses aggressive privacy settings.
- Uses browser privacy extensions.
- Uses ad-blocking software.
- Uses tracking protection features.
These situations can occasionally prevent referral tracking from being recorded correctly.
The Customer Cleared Their Browser Data
If the customer clicks your affiliate link and later clears their browser cookies or browsing data before placing their order, the referral information may be lost.
This can prevent the order from being linked back to your affiliate account.
The Referral Was Deemed Ineligible
Some referrals may not qualify under the Affiliate Program Terms and Conditions.
Examples include:
- Self-referrals.
- Fraudulent orders.
- Duplicate referrals.
- Cancelled orders.
- Refunded services.
- Chargeback transactions.
Ineligible referrals may not appear or may be removed during review.
The Customer Was Already a Snowtech Services Customer
Affiliate commissions are generally intended for new customer referrals.
If the customer already has an existing Snowtech Services account, the order may not qualify for affiliate commission.
Please refer to the Affiliate Program Terms and Conditions for eligibility requirements.
What Information Should I Provide?
If you believe a referral should have been recorded but is not showing, please open a support ticket and provide as much information as possible.
This may include:
- Your affiliate ID.
- The approximate referral date.
- The customer's name or business name.
- The service that was ordered.
- The affiliate link, custom URL, banner, or voucher used.
The more information provided, the easier it will be for our team to investigate.
Need Assistance?
If you have reviewed the information above and still believe a referral is missing, please contact Snowtech Services through the Client Area support system.
Our team will be happy to review the referral and determine whether it qualifies under the Affiliate Program.