The Your Referrals section of the Affiliate Area displays the status of referrals generated through your affiliate links, banners, custom URLs, and approved voucher codes.
Understanding these statuses will help you track the progress of your referrals and any associated commission payments.
Where to View Referral Statuses
You can view referral statuses by:
- Logging in to the Client Area.
- Opening the Affiliates section.
- Scrolling to the Your Referrals table.
The status column provides information about the current stage of each referral.
Pending
A referral with a status of Pending has been successfully tracked but has not yet been approved for commission payment.
This may occur while:
- The order is being reviewed.
- Payment verification is being completed.
- Fraud prevention checks are being performed.
- The service is awaiting activation.
Most new referrals will initially appear as Pending.
Pending Maturation
A referral showing as Pending Maturation has passed the initial review stage but is still within the affiliate commission holding period.
This waiting period helps ensure that:
- The service remains active.
- The order is not cancelled.
- No refund requests are received.
- No chargebacks occur.
Once the maturation period has been completed, the referral may become eligible for commission approval.
Approved
An Approved referral has successfully met all affiliate program requirements.
The associated commission has been approved and is normally included in your available affiliate balance.
Approved commissions may be eligible for withdrawal, subject to the Affiliate Program Terms and Conditions.
Paid
A referral with a status of Paid indicates that the commission has already been withdrawn and paid to you.
Paid referrals remain visible within your affiliate history for record keeping purposes.
Cancelled
A referral may show as Cancelled if it no longer qualifies for commission.
This can occur for several reasons including:
- The order was cancelled.
- The service was refunded.
- The payment failed.
- A chargeback was received.
- The referral was found to be fraudulent.
- The referral breached the Affiliate Program Terms and Conditions.
Cancelled referrals are generally not eligible for commission payments.
Why Hasn't My Status Changed Yet?
Referral status updates are not always immediate.
Processing times may vary depending on:
- Order verification requirements.
- Payment processing.
- Fraud screening.
- Commission maturation periods.
- Manual review processes.
It is normal for some referrals to remain in a pending state for a period of time before progressing.
Commission Balances and Statuses
Your affiliate dashboard includes several balance categories:
- Commissions Pending Maturation - commissions still within the holding period.
- Available Commissions Balance - approved commissions available for withdrawal.
- Total Amount Withdrawn - commissions that have already been paid.
Only commissions that have completed all required approval processes will normally move into your available balance.
Need Help?
If you believe a referral status is incorrect or has not updated after a reasonable period of time, please open a support ticket and provide:
- The referral date.
- The customer name (where known).
- The product or service ordered.
- Any relevant affiliate voucher or referral information.
Our team will review the referral and investigate further if required.