Snowtech Services Admin Widget – Troubleshooting Guide

This guide covers common issues when using the Snowtech Services Admin Widget.

Widget Not Appearing

Check:

• File uploaded to /modules/widgets/
• Widget enabled under Configure Widgets
• File permissions set correctly (644 recommended)

No Modules Detected

• Ensure Snowtech modules are installed correctly
• Verify module folder names are unchanged
• Confirm module version is defined in the main file

Update Check Not Working

Possible Causes:

• Server cannot make outbound HTTPS requests
• Firewall blocking external API calls
• PHP curl extension not enabled

Solution:

• Verify outbound port 443 is open
• Enable PHP curl extension
• Check server error logs

Incorrect Version Displayed

• Clear WHMCS template cache
• Ensure updated module files were fully uploaded
• Verify version number inside module main PHP file

Dashboard Performance Issues

If the dashboard loads slowly:

• Check server latency for outbound HTTPS calls
• Ensure no firewall inspection delays API calls
• Review server resource usage

Security Notes

• The widget does not collect client data.
• No licence validation occurs.
• Only module version information is checked.
• No remote code execution is performed.

Need Support?

When contacting Snowtech Services, provide:

• WHMCS version
• PHP version
• Screenshot of widget display
• Server firewall details (if version check failing)

The Snowtech Services Admin Widget is provided free of charge.